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SriLankan Airlines warns public about fake promotional scam
SriLankan Airlines has issued an urgent warning after a fraudulent message, falsely claiming to be from the airline, began circulating on WhatsApp and Facebook. The scam message uses the airline’s logo and images to appear genuine, but urges users to click on suspicious links and share personal details.The airline clarified that it does not request personal information or payments via social media platforms. They advised the public not to click on unfamiliar links or share sensitive data like NIC numbers, passport details, OTPs, or card information with unverified sources.SriLankan Airlines emphasised that all official offers and communications are shared only through its verified channels, including the website, mobile app, hotline, and official social media pages. The airline urged everyone to remain vigilant and verify the authenticity of online promotions claiming to be from the airline.Source - The Morning
SriLankan issues further warning on phone and WhatsApp impersonation scams
SriLankan Airlines informs the public of a serious escalation in ongoing scam activities targeting passengers and potential customers.The airline has identified incidents of individuals impersonating SriLankan Airlines staff, including via WhatsApp and direct phone calls. During these interactions, scammers may request recipients to install mobile applications, share their screen or disclose one-time passwords (OTPs), banking PINs, credit card details or other sensitive financial information.SriLankan Airlines does not contact customers via WhatsApp or make unsolicited calls for ticketing, promotions or any other purpose. The airline will never request OTPs, banking PINs, credit card details, or any confidential information, nor will it ask customers to share screens or install mobile applications.Customers are strongly advised to remain vigilant and to disregard and report any such communication to the relevant authorities.Passengers and the general public are urged to verify all promotions, offers and communications through the airline’s official website www.srilankan.com or its verified social media channels.
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