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Robotaxi Trip Statistics
Comparison of trip metrics from the reported incident.
Primary Sources
A passenger said his Tesla robotaxi missed a turn and tried to pull ...
By Lakshmi Varanasi You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Tesla robotaxis are now serving the Dallas area. Bloomberg/Getty Images 2026-04-20T05:25:42.882Z Tesla launched its robotaxi service in Dallas last week. One 34-year-old Dallas resident said he waited hours for a ride. Chris Ramos said the only time he felt unsafe was when the robotaxi veered on the highway. Robotaxis officially hit the streets of Dallas last week. Their arrival gave one enthusiastic passenger a glimpse of both the promise — and the limitations — of autonomous driving. Chris Ramos, a 34-year-old accounts payable supervisor, told Business Insider that he rushed to try Tesla's service on Saturday after seeing posts online saying it was live. The launch came after Tesla began a similar driverless service in Austin in January, about 10 months after Waymo launched its service there.Early reactions to Tesla's robotaxis have been mixed, with some riders praising the smooth, futuristic experience while others report glitches, confusion in traffic, and the need for human intervention. More broadly, public skepticism remains high, with many people still wary of safety and hesitant to trust fully autonomous vehicles."I was just excited to kind of be on that frontier of this tech," Ramos said.But frontiers can be unpredictable — and sometimes a bit glitchy.Tesla's robotaxis operate within a virtual approved boundary. Ramos went to a designated service area and tried to request a ride through the Tesla Robotaxi app. It repeatedly showed no nearby vehicles for nearly two hours. He called Tesla customer support, and a representative told him that the service hadn't launched in the area."I was like, 'Oh man, so am I just like wasting my time? Should I just go home?'"After two hours, Ramos got a robotaxi from a nearby Bank of America parking lot. He said the car handled city driving smoothly, even though it had some difficulty reading signals, like failing to realize that it could turn right at a red light.He said the trip took a turn when the vehicle missed an exit and entered a highway.Traffic was going at 80 to 90 miles per hour, he said. At first, the robotaxi began picking up speed to keep up with the other cars, until suddenly, it started to slow down, as if it were preparing to pull over. That's when Ramos said he started to feel unsafe."There are cars flying by us. You don't pull over on the highway unless it's like a super ...
Robotaxi | Tesla Support
Critical ride information will be available for you on the Robotaxi app and the vehicle’s touchscreen, from monitoring your trip progress to requesting support during your ride. We also will ensure you always have the ability to request the ride to pull over or stop if needed.
Tesla expands robotaxi service to Dallas, Houston | Reuters
Much of the company's $1.3 trillion valuation hinges on that bet. Tesla first deployed a small group of self-driving taxis in an area of Austin with human safety monitors and other restrictions. The company has since widened the service area and started removing the monitors. Last year, Tesla also started a ride-hailing service in the San Francisco Bay Area. Musk has promised to expand the robotaxi service rapidly in the U.S., but missed earlier predictions of its robotaxis operating widely in multiple U.S.
Tesla brings its robotaxi service to Dallas and Houston | TechCrunch
The company now offers robotaxi service in three cities, all of them in Texas, after launching in Austin last year and starting to offer rides without safety drivers in January 2026. In a February filing, Tesla said that its Austin robotaxis have been involved in 14 crashes since launch.
