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Estimated Change in Household Spending by Shopping Role
NBER study findings on the impact of men taking over grocery shopping duties.
Primary Sources
What today's shoppers really want from salespeople, and what drives ...
Think about the last time you walked into a store and had a genuinely good experience with a salesperson. Now think about a time it went badly. What made the difference? Was it the salesperson’s product knowledge, their friendliness, or something harder to pin down? And did either experience lead you to post an online review or vent on social media? A study published in the Journal of Consumer Marketing set out to answer exactly these questions. The research investigated which salesperson qualities modern consumers value most, how those priorities shift depending on the shopping situation, and which negative traits are most likely to trigger bad online reviews and social media complaints. The question behind the research In an age when shoppers can research nearly any product from their phones before stepping into a store, the role of the salesperson has changed. Consumers arrive better informed than ever, which raises the bar for what they expect from in-person sales interactions. The question driving this study was straightforward: what specific salesperson qualities do today’s consumers care about most, and do those priorities change depending on whether someone is shopping in a retail store, buying from a direct-selling consultant, or dealing with a problem after a purchase? Maria Petrescu, a researcher at Embry-Riddle Aeronautical University, led the investigation. The study drew on two established theories. The first, Role Theory, suggests that people behave according to the roles assigned to them in a given situation. A salesperson, for example, is expected to act in certain ways, and customers judge them based on whether those expectations are met. The second, Expectancy-Disconfirmation Theory, proposes that customer satisfaction depends on the gap between what consumers expect and what they actually experience. When a salesperson falls short of expectations, dissatisfaction follows. When they exceed expectations, satisfaction rises. The study also distinguished between two types of salesperson behavior. “Functional customer orientation” refers to task-oriented actions like demonstrating product knowledge, answering questions, and solving problems. “Relational customer orientation” refers to the social, personal side of the interaction, including friendliness, honesty, and empathy. Think of it as the difference between a salesperson who knows the specs of every laptop on the shelf and one who makes you feel genuinely welcomed and listened to. The r...
Sexual Harrassment Statistics: Market Data Report 2026
Key TakeawaysKey Findings1 in 5 women globally experience sexual harassment in their lifetime, according to the World Health Organization (WHO, 2022)65% of women in the Philippines have experienced sexual harassment by age 18 (UN Women, 2021)In the US, 17.6% of men report sexual harassment in their lifetime (BJS, 2020)EEOC received 7,849 sexual harassment charges in 202235% of workplace harassment cases involve retaliation against complainants (EEOC, 2022)In Italy, 42% of workers report harassment from superiors (ISFOL, 2022)UNESCO reports 32% of students globally experience sexual harassment in schools58% of female students in India report sexual harassment in schools (UNICEF India, 2022)1 in 5 college students in the US experience non-consensual sexual comments (NCES, 2022)Pew Research reports 37% of US adults have experienced online sexual harassment41% of women globally have experienced cyber harassment (UN Women, 2022)In the US, 58% of LGBTQ+ youth experience online harassment (GLSEN, 2022)EEOC data shows 7,849 sexual harassment charges filed in 2022193 countries have laws against sexual harassment (UN Women, 2022)Only 30% of countries enforce sexual harassment laws effectively (WHO, 2022)Sexual harassment is a widespread global issue affecting people in many settings.EducationStatistic 1UNESCO reports 32% of students globally experience sexual harassment in schoolsVerifiedStatistic 258% of female students in India report sexual harassment in schools (UNICEF India, 2022)VerifiedStatistic 31 in 5 college students in the US experience non-consensual sexual comments (NCES, 2022)VerifiedStatistic 441% of high school students in the US report sexual harassment from peers (CDC, 2021)Single sourceStatistic 5In South Africa, 66% of girls experience sexual harassment in secondary schools (UNICEF, 2022)DirectionalStatistic 618% of students in OECD countries experience sexual harassment by teachers (OECD, 2022)DirectionalStatistic 735% of LGBTQ+ students in the US face harassment in schools (GLSEN, 2022)VerifiedStatistic 827% of female students in Brazil report harassment from teachers (MEC, 2022)VerifiedStatistic 9In Japan, 14% of middle school students experience harassment by peers (MEXT, 2022)DirectionalStatistic 1019% of students globally experience cyber harassment in schools (UNESCO, 2023)VerifiedStatistic 1152% of undergraduate women in the US report unwanted sexual advances (AAUW, 2022)VerifiedStatistic 1221% of boys in schools experience sexual harassm...
Shein Lawsuit 2026: Toxic Clothes, Stolen Data — What Shoppers Need To Know
Texas Attorney General Ken Paxton filed a lawsuit against Shein US Services LLC on February 20, 2026, accusing the fast-fashion retailer of two things at once: selling clothing laced with toxic chemicals — including items for newborns and pregnant women — and quietly routing Americans' personal data to the Chinese Communist Party. No settlement exists yet. This is an active, litigation ...
52 Global Online Shopping Stats & Trends (April, 2026)
The data indicates that younger consumers are more likely to engage in cross-border shopping, with Gen Z shoppers making up 6 out of 10 cross-border orders in 2022, followed by millennials at 57%, Gen X at 37%, and boomers at 20%.
