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Sri Lanka launches digital compensation management system for disaster ...
The National Disaster Relief Services Centre (NDRSC), operating under the Ministry of Defence, officially launched a new digital compensation management system and community feedback mechanism aimed at supporting communities affected by Cyclone Ditwah. The initiative was developed with financial assistance from the Government of Norway and support from the United Nations Children’s Fund (UNICEF) and the United Nations Volunteers (UNV) programme. The launch event was held at the Bandaranaike Memorial International Conference Hall with the participation of Deputy Minister of Defence, retired Major General Aruna Jayasekara. According to officials, the digital system has been designed to provide faster, more transparent, and easily accessible assistance services for disaster-affected communities while reducing administrative difficulties faced by both government officials and affected families. Under the new system, disaster victims can submit compensation requests online through their respective Grama Niladhari officers. Additionally, the NDRSC also introduced a Community Feedback Mechanism, enabling members of the public to directly submit inquiries and concerns to the Centre. The mechanism operates in Sinhala, Tamil, and English on weekdays from 9:00 a.m. to 4:00 p.m. through the hotline 071 6 807 807 or via a designated QR code. Following an initial review, each inquiry will be referred to relevant national or regional-level NDRSC officials for further action and follow-up. A unique tracking code will also be issued for every inquiry submitted, allowing individuals to monitor the progress of their requests through the hotline or QR code system. Officials stated that the initiative is being implemented as part of the United Nations humanitarian priority response programme.
Digital compensation system launched to support Ditwah affected communities
The National Disaster Relief Services Centre (NDRSC) under the Ministry of Defence today (May 18) launched its new digital Compensation Management System and the Community Inquiry Mechanism, funded by the Government of Norway and supported by UNICEF Sri Lanka and UN Volunteers. This is a major step forward in ensuring faster, more transparent and accessible support for communities affected by Cyclone Ditwah. The launch of these digital systems was held at the BMICH in the presence of Deputy Defence Minister, Major General (Retd) Aruna Jayasekara. The new digitized Compensation Management System is designed to ease the administrative burden on government officials, and disaster-affected families, by replacing time-consuming, manual procedures with a streamlined digital process. For survivors of the Ditwah cyclone, many of whom suffered loss of loved ones, homes and livelihoods, the system removes the need to travel long distances or make repeated visits to government agencies to submit claims. Instead, they can file compensation requests online via their Grama Niladhari officers, reducing wait times and making the process simpler and more efficient. Another key component- the Community Inquiry Mechanism, which was also launched today, will facilitate the systematic management of inquiries received from affected communities regarding cyclone Ditwah disaster relief including allowances and compensations, rehabilitation, and resettlement services. The Inquiry Mechanism allows affected communities to submit their queries directly to the NDRSC via a QR code or by calling 0716 807 807 hotline, operational on weekdays from 9.00 am – 4.00 pm, in Sinhala, Tamil, or English. Every inquiry, following an initial review, will be referred to the relevant national or divisional-level NDRSC officers for necessary action and follow-up. During the submission of a query, every individual will be issued a unique reference code through which they will be able to track the status of their inquiries via the QR code or hotline. Namal Liyanage, Senior Assistant Secretary of the NDRSC noted that these digital systems mark a new chapter in how Sri Lanka responds to disasters and will be vital in improving their response time during emergency situations. “In a crisis, immediate response is crucial. These digitized systems transform our ability to act quickly, providing us with the precise tools needed to meet the urgent needs of our people. We are setting a new benchmark for tr...
Sri Lanka launches digital relief systems for Cyclone Ditwah victims
Sri Lanka on Monday launched two new digital platforms aimed at improving disaster relief services for communities affected by Cyclone Ditwah, with support from the Government of Norway, UNICEF ...
Cyclone Ditwah Disaster Relief | Sri Lanka 2025
Comprehensive disaster relief platform for Cyclone Ditwah, Sri Lanka (November-December 2025). Missing persons registry, relief camps, verified donation portals, and emergency resources. Help reunite families and support relief efforts.
