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'1930' Hotline and Modernized Website Launched by Registrar General's ...
The Registrar General’s Department, one of Sri Lanka’s oldest state institutions, marked its 161st anniversary with the launch of a new call center and a modernized official website yesterday (7). The initiative was held under the patronage of Minister of Public Administration, Provincial Councils and Local Government, Professor Chandana Abayarathne, with the aim of improving and modernizing public services. The new system includes the dedicated “1930” hotline and a user-friendly website, accessible in Sinhala, Tamil, and English. Speaking at the event, the Minister emphasized the importance of digitalization in addressing current challenges and noted that the initiative supports the government’s broader goal of digitizing public services. He also highlighted that the new system will enable citizens to access services from home, reducing the need to travel and wait in queues. Deputy Minister Ruwan Senarath stated that the Registrar General’s Department plays a vital role in preserving citizens’ legal identity from birth to death. Officials also pointed out that the new system aims to reduce reliance on intermediaries by providing direct and accurate information, thereby minimizing fraud and ensuring transparency. The call center and website are also expected to assist Sri Lankans living abroad with matters related to birth registration, marriage, and property. The project, supported by the United Nations Development Programme (UNDP), is seen as a step towards a new phase of digital transformation in Sri Lanka’s public administration. Senior officials of the Ministry and the Department were also present at the event.
Registrar General's Dept. launches new call center and modernized website
The Registrar General’s Department has launched a new call center and a modernized website to ensure efficient service to the general public. The launch took place to coincide with the 161st anniversary of the Registrar General’s Department, one of Sri Lanka’s oldest state institutions, at the Department premises. The event was held under the patronage of the Minister of Public Administration, Provincial Councils, and Local Government, Professor Chandana Abayarathne. Speaking at the event, the Minister pointed out that the digitalization process is essential to overcome contemporary challenges. He noted that through this modernization program, the department expects to contribute directly to the government’s primary goal of digitalizing public services. The Minister further stated that amidst various crises, such as rising fuel and gas prices affecting the country and the world, this initiative allows the public to access services from home instead of traveling long distances and waiting in queues at offices, it said. The Deputy Minister of Provincial Councils and Local Government, Ruwan Senarath participating in the event noted that the Registrar General’s Department is not merely a government office, but a place that secures the written history and legal identity of a citizen from birth to death. The Call Center has been established using modern technology to provide a more efficient service to the public, along with a user-friendly website where information can be accessed in Sinhala, Tamil, and English. It was revealed that many people fall prey to middlemen due to the communication gap between the public service and citizens, leading to issues regarding the legality of documents. By providing accurate information directly through the “1930” hotline and the new website, steps have been taken to provide a transparent service that eliminates such fraudulent activities, the Ministry said in a statement. The new Call Center and website are also planned to provide solutions to problems faced by Sri Lankans living abroad regarding birth registrations, marriages with foreigners, and property matters. The project, implemented with the support of the United Nations Development Programme (UNDP), marks the beginning of a new technological transformation within Sri Lanka’s public administration system, according to the Ministry.
Sri Lanka Birth Certificate Guide 2026 - How to Register & Get Copies
Complete guide to birth registration in Sri Lanka 2026. How to register a birth, get certified copies, required documents, fees, late registration, corrections, and the online process at rgd.gov.lk.
Department Announcements - rgd.gov.lk
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