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Royal Mail Delivery Performance Gap
The difference between target delivery rates and actual performance for First Class mail.
Primary Sources
Ofcom under fire for failing to improve dire Royal Mail service
3 hours ago ... A report by MPs on the Business and Trade Committee into the postal service found that Ofcom, which has been the watchdog for the Royal Mail since 2011, ...
Ofcom issued ultimatum over Royal Mail's 'unacceptable ... - AOL.com
The postal regulator, Ofcom, has faced sharp criticism for its perceived failure to tackle Royal Mail’s consistently "unacceptable" performance.A report by MPs from the Business and Trade Committee expressed serious doubts, suggesting Ofcom might be "not up to the job" of overseeing an increasingly competitive and complex postal market.Despite incurring fines from the regulator every year since 2022, Royal Mail continues to fall short of both public expectations and its own mandated targets.The committee highlighted a dramatic decline in letter volumes, alongside concerns that parcel giants like Amazon are able to "hive off profits" by utilising the universal postal service for harder-to-reach addresses without contributing to the underlying Royal Mail infrastructure costs.Between April 2025 and January 2026, only 74.9 per cent of first-class mail arrived the next day – a significant 18.1 percentage points below target.This translates to an estimated 126 million first-class letters delivered late, leading to critical issues such as missed hospital appointments, delayed benefit decisions, and fines arriving too late to be challenged.The MPs have now given Ofcom a six-month ultimatum to demonstrate it possesses the necessary authority and drive to effectively regulate the 21st-century postal market.The MPs said Ofcom has six months to prove it has the power and drive to regulate the 21st-century postal market (PA Archive)Around 16 million people experienced letter delays over Christmas last year, a 50% increase since 2024.The committee said Ofcom had failed to provide Parliament with the concrete numbers of letters being delivered late, saying Royal Mail refused them on the grounds of commercial confidentiality, adding that if such a prohibition exists, it should be changed.The MPs said if Ofcom failed to deliver better regulation of the postal market within six months of its report, the Secretary of State should consult on statutory changes “to ensure it is fit for the 21st-century postal market”.Liam Byrne, who chairs the committee, said: “Millions of people are paying the price for a postal service that is simply not delivering.“Hospital appointments missed, benefit decision notices delayed, fines arriving too late to challenge: these are not minor inconveniences, and they are the consequences of a national service failing to meet the standards the public has every right to expect.“Despite years of fines and missed targets, Royal Mail’s performance remain...
Ofcom is failing to drive fast enough improvements to national postal ...
14 hours ago ... In a report today the Commons' Business and Trade Committee says Ofcom has failed to change Royal Mail's “unacceptable” performance amid fears it is “not up ...
“The regulator needs to up its game” Business Secretary Peter Kyle ...
6 hours ago ... The regulator needs to up its game” Business Secretary Peter Kyle speaks to #BBCBreakfast after MPs accused postal service regulator Ofcom of failing...
