Vetted by NeuralPress's Multi-Agent Verifier for strict factual validity and event relevance. Our compliance engine cross-checks and filters search results to ensure zero false correlations or misleading content.
Primary Sources
CBSL launches online complaint system for financial consumers
The Central Bank of Sri Lanka(CBSL) has launched an online Complaint Management System (CMS) for financial consumers to submit complaints related to CBSL-regulated Financial Service Providers.According to the CBSL, the platform aims to improve accountability, efficiency and transparency in handling financial complaints.The system allows users to submit complaints online, track their progress and access the service 24 hours a day.Consumers have been advised to first raise complaints directly with the relevant Financial Service Provider before escalating unresolved matters to the CBSL through the CMS platform.
CBSL launches online complaint management system for financial ...
The Central Bank of Sri Lanka (CBSL) has announced the launch of an online Complaint Management System (CMS), marking a significant step to facilitate the submission of complaints and grievances by financial consumers relating to Financial Service Providers (FSPs) regulated by CBSL. The CMS has been introduced with the aim of enhancing accountability, efficiency, and transparency in the complaint handling process within the regulatory framework of CBSL, the statement said. The system enables financial consumers to submit complaints and grievances in a structured and standardised format, supporting more effective regulatory oversight and timely resolution. The platform streamlines complaint management processes by reducing reliance on printed documentation and minimising processing delays, the central bank said. It is accessible 24/7, allowing financial consumers to lodge their complaints at their convenience. In addition, users can track the status and progress of their complaints, ensuring greater visibility throughout the resolution process. Financial consumers are required, in the first instance, to submit their complaints or grievances directly to the relevant FSP. Complaints may be escalated to the CBSL via the CMS only where such matters remain unresolved or where the response provided by the FSP is deemed unsatisfactory. Users are advised to ensure that all submissions are clear, accurate, and complete, and that all relevant supporting documentation is provided to facilitate efficient processing. The CMS can be accessed at: https://reachus.cbsl.lk/ where detailed guidance on submission procedures is available.
Central Bank introduces Complaint Management System for financial ...
The Central Bank of Sri Lanka has taken steps to introduce an online complaint management system to facilitate consumers in submitting complaints and grievances relating to financial service providers regulated by the Central Bank.
Central Bank of Sri Lanka launches Complaint Management System for ...
The Central Bank of Sri Lanka (CBSL) announces the launch of an online Complaint Management System (CMS) marking a significant step to facilitate the submission of complaints and grievances by financial consumers relating to Financial Service Providers (FSPs) regulated by CBSL.
